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Navy Commander Mike Abrashoff, as he delivered a speech at a conference where we both were speaking. It was a pleasure to share the stage with this amazing man. In short, Commander Abrashoff was assigned to take over the USS Benfold, a ship that was considered one of the worst in the fleet.
Within about a year he turned it around to become one of best ships in the U.
This was an astounding accomplishment. In the speech, he shared many of the experiences that contributed to this success.
One experience stood out as a principle that is the backbone of customer service. By the way, Commander Abrashoff is quick to give credit where credit is due.
He learned a lot from U. Secretary of Defense William Perry, which is where this lesson comes from. He expected excellence, but in order to do that, he had to get the crew to respect him, as well as the ship.
He knew that to really make this work, he had to first show respect to the crew.
He referred to this as: Excellence without Arrogance This concept is simple. Demand excellence from the crew while at the same time not showing an arrogant or elitist attitude toward them, even though you are the leader. As a leader, especially in the military, there is automatic respect.
However, Commander Abrashoff knew it would require more than respect because of his rank.
We apply a unique knowledge base and deep learning technology to the inspection of electronic images of physical documents to realize comprehensive on demand identity verification and fraud recognition services for small and medium companies, corporations and governments worldwide. Customer Service Excellence ® STANDARD. The Customer Service Excellence ® standard aims to make a tangible difference to service users by encouraging provider organisations to focus on their individual needs and preferences. The Department of Premier and Cabinet (DPAC) is a central agency of the Tasmanian State Government. DPAC provides a broad range of services to Cabinet, other members of Parliament, government agencies and the community.
Excellence is about respect for your job and responsibilities. Commander Abrashoff felt that before he could expect any respect from the crew, he first had to prove, by example, that he had the utmost respect for them. Doing that would give him the right to expect mutual respect.
Within a short time, mutual respect was apparent, and the crew became dedicated to excellence. This was one of the turning points that made the ship and its crew one of the most respected ships in the Navy Fleet. So, what does this have to do with customer service?
It is a perfect example of how great companies earn respect and loyalty from their customers. It comes because the companies have earned the respect and loyalty from their employees.
That is because leadership first shows respect to the employees. Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated.Focus Services is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management.
A patient is any recipient of health care services. The patient is most often ill or injured and in need of treatment by a physician, nurse, psychologist, dentist, veterinarian, or other health care provider.
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Best customer service requires the respect for not only customer but their views, their expectation and their response towards the service being provided by you. So to satisfy and retain the customer most important thing is proper response to customer. Putting the Customer at the Center of Everything We Do.
We are committed to respecting our customers’ time, simplifying their experience, and making things right if we fall short. We apply a unique knowledge base and deep learning technology to the inspection of electronic images of physical documents to realize comprehensive on demand identity verification and fraud recognition services for small and medium companies, corporations and governments worldwide.